Shipping & Returns

 

U.S. SHIPPING

Orders will generally be shipped within one (1) - two (2) business days after receipt of payment and depending on availability of goods.

Shipping MethodFlat Rate CostEst. Processing TimeEst. Delivery Time

Standard $9.99 1 - 2 business day 2 - 5 days

Expedited $44.99 1 business day 1 - 2 days

For consumer protection, all orders are subject to review. On occasion, this may extend the processing time of your order. For questions regarding order, please email – order@flexracer.com

INTERNATIONAL SHIPPING (ONLY SELECT COUNTRIES ELIGIBLE)

Shipping MethodFlat Rate CostEst. Processing TimeEst. Delivery Time

Standard (Canada and Mexico only )$44.991 - 2 business day4 - 10 days

Expedited (excluding Canada and Mexico) $139.99*1 business day2 - 4 days

Shipments outside of the U.S. may be subject to import taxes, fees, tariffs, and customs. Note: International taxes, fees, tariffs, and customs are not included in your order total. Your local post office will require payment of taxes and customs fees to be paid upon delivery of shipment. Recipient is responsible for all related tax, fees, tariffs, and customs. Duties and taxes vary by country. Please contact your customs office and/or local post office for more information.

 

*NOTE: Estimated delivery time does not include duration of customs hold. Depending on the duration needed to clear customs clearance, actual delivery time can be extended to 30 days. For more information, please contact your local customs office.

 

Refused Shipments: If you refuse shipment of your order, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred upon shipping the package. These expenses will be deducted from your order refund.

 

WHAT IS YOUR RETURN POLICY?

We guarantee our merchandise to be free of manufacturing defects. If an item you have received is defective, we will be glad to assist you with processing a refund. For help with processing your return, please contact our Customer Service team – customerservice@flexracer.com

  • Please be sure to check the fit and sizing of your product before removing tags. Products returned must have all original tags attached.
  • Unwashed, unworn, unused merchandise may be returned within 30 days after receipt of product for refund (receipt date of products is determined based on tracking provided by shipping carrier)
  • FLEX Racing will not accept merchandise after 30 days.
  • Product must be returned within 14 days once the Return Merchandise Authorization (RMA) is issued, and must be returned in original packaging with tags.
  • Shipping charges will only be refunded if the item you have received is incorrect or damaged.
  • Refund value is determined by the last retail price of the item.
  • Returns will only be accepted with an RMA form.

 

If the item you ordered becomes defective from wear and use, please contact – support@flexracer.com

CAN I RETURN A FLEX PRODUCT THAT I ORDERED FROM ANOTHER RETAILER?

We do not accept returns on products that were not purchased from the flexracer.com website. If you ordered a product from another retailer, you may contact – support@flexracer.com

WHERE DO I SHIP MY RETURN?

If you would like to make a return, please contact customerservice@flexracer.com to request an RMA form. The return address, along with directions, will be provided with the RMA form upon issuance. Please include the RMA form within the returned shipment. Returns will only be accepted with an RMA form. To request an RMA form, please contact – customerservice@flexracer.com

HOW DO I SHIP MY RETURN?

Pack and seal your box securely, in the original packaging if possible. To ensure that your return package arrives to our warehouse successfully, FLEX Racing suggests shipping your return package with a tracking number. Packages must be returned prepaid.

WHEN WILL MY CREDIT CARD BE REFUNDED?

Once FLEX Racing receives your returned merchandise, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.